Having joined Change++ as a 21-year-old straight out of university, Andy Best recalls sitting in the boardroom having his ideas listened to by the owners. “It was a very important moment for me,” he says. “I know of companies where the directors don’t do much listening at all. For them, if it goes well, they’ll get the credit, and if it doesn’t, then the team is at fault.” He went on to buy the business, but how much influence did that early experience really have on his own management style?