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“I always think if you treat people well and invest in them, that will be repaid in discretional effort and how they respond. In a corporate, sometimes it can be easy for that to get lost in the quagmire of process.”

Joe Baily, founder of Generate UK, is talking from personal experience – but he explains why process is still really important for an SME.

First published in 1988, DECISION is received by directors and partners responsible for companies and practices with a turnover of £5million and above in the south of England and London.